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Have ordered a bonsai tree on 21th of January 2016, a week my order was in "processing order", i have emailed them why, they told they are on some exhibition, that the order will be shipped on 25th, on 27th i still did not get any news, then suddenly i got an email, that the shipping cost changed from 11pounds to 40 pounds, therefore if i want this order i must pay additional cost. So i've been waiting for week from the initial order, then i have got an email that they will not ship for the price i have ordered. Highly unprofessional, any... Read more

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I ordered terrier and weasel bits from Kaizen Bonsai. They arrived in a timely fashion. The bits are quite sharp and do the job handily. Now I'm just running on to reach the 100 word limit. It's been said that satisfied customer's tell 1 person of their experience while dissatisfied customers tell 100s. Just thought I'd speak up. I got what I expected. Kaizen Bonsai met expectation. They exceeded expectation by including safety glasses which serve as a tangible reminder that carving has its dangers. Still need to ramble on. Nothing to... Read more

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Hello just to let you know I have had a recent issue with kaizen Bonsai in the UK also. I think there carving tools are a pile of *** and I will continue buying my tools from abroad. I have used there terrier and weazel etc etc. Dont bother get the real deal it may cost more but it will be razor sharp and last!!!!!!!!!!! Remember Customer service Kaizen and you suck!!!! I have my own business and if i had a customer care package as good as yours I WOULD BE BANKRUPT ! PLEASE TAKE MY ADVICE AND FIND ANOTHER SUPPLIER Read more

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I have had a very bad experience with KAIZEN BONSAI Ltd. in England (a company selling bonsais and bonsai tools) I'v ordered a few things from them back in the middle of January, a part of it I got with no problem in about 3 weeks, but 2 items which were out of stock I did not. I waited for about a month and emailed the lady in the company. At the first stage she was saying that everything was posted and signed for so what do I want in a manner that I am lying so leave her alone? I got pissed off because she did not post me a bonsai tool... Read more

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